Replacement Policy

Replacement Policy – Gemspire

At Gemspire, we carefully inspect every order before it is shipped to ensure quality and accuracy.

Please note that we do not offer refunds.
However, we are happy to provide replacement only under specific conditions outlined below.

If you receive an item that is wrong, damaged, or defective, please contact us within 3 days of delivery.

To help us resolve the issue quickly, kindly provide:

Once verified, we will arrange a replacement at no additional cost.

If the exact same item is unavailable, a replacement of equal value will be provided.

Replacement selection will be based on availability at the time of resolution.

Refunds are not offered under this policy.

For hygiene and product nature reasons, the following items are not eligible for replacement unless they arrive wrong, damaged, or defective:

Gemspire is not responsible for packages lost due to:

If a parcel is returned to us, we can arrange reshipment once redelivery fees are covered.

Orders can only be canceled before they are processed or shipped.
Once an order has been shipped, cancellations are not possible.

If you need assistance, please contact us at:
📧 info.gemspire@gmail.com

We are always here to help and will do our best to ensure a fair and smooth resolution.